Rydo and Westpac are getting together

Rydo is proud to have been selected as your preferred taxi partner.

Most of the information you will need is on this page. If you would like to know more about us and our company, you can have a look around the website but remember to bookmark this page as it does not appear in the navigation.

Need help?

You can call our Aussie call centre 24/7, 365 days a year on 131 001 or email support@rydo.com.au.

 

FAQ’s

I see you have different taxis. Can I book what I want?

All your rides are fixed price and we will get you the most convenient taxi. The good news is we do prioritise the London Taxis, so you may well get them first!

What is your coverage like?

We have great coverage in all major centres except Darwin and Cairns. We are not connected to country networks.

Can I get a taxi on demand?

Yes you can, but in peak times it may take time to fulfill your request. Pre-booking will always guarantee you a cab.

What do I do if my driver doesn’t turn up?

If you have a booking and you have not received your driver details via text within 15 minutes of the booking, please call us on 131 001.

Can I rate my driver?

Yes, we encourage it. If a driver does not perform they will be banned from the network.

Can I favourite my driver?

Yes you can. You can also ask for them when you pre-book.

Can I call a number to book?

If you can’t use the app for some reason, just call 131 001 and they will get you on your way. You will have to pay using your corporate card (or other payment method).

What should I do if I need help?

You can call our helpful call centre (based in Australia) 24 hours a day, 365 days a year on 131 001.

Where can I give you feedback?

We are always looking to improve our service and feedback is welcomed. Please contact us via our email on info@rydo.com.au

How do I change my password?

The “login page”(when you have signed out of your account) hit the “forgot my password” button this will take you through the steps to re-verify your account and change your password.

How do I favourite a driver?

At the end of your trip you can favourite, and rate, your driver on the trip completion screen. If you would like to travel with the driver again you can also “add driver as a favourite” so when you are pre – booking > 12 – 24 hours then this booking will only be sent to this driver to accept. Happy days!

How do I query/challenge a fare?

If you have a problem with a fare you can contact us immediately at support@rydo.com.au. You also have up until 60 days to challenge a fare with the Rydo-Westpac corporate account.

Got a question we haven’t answered?

Send it over to info@rydo.com.au and we’ll get back to you quick smart.

What are you waiting for?
or call 131 001