131 001
Rydo and Westpac are getting together
Rydo is proud to have been selected as your preferred taxi partner.
Most of the information you will need is on this page. If you would like to know more about us and our company, you can have a look around the website but remember to bookmark this page as it does not appear in the navigation.
Need help?
You can call our Aussie call centre 24/7, 365 days a year on 131 001 or email support@rydo.com.au.
The best way to book with Rydo for every situation.
Pre-booking
We have a meeting later in the day or need to get to the airport next week.
Pre-booking is the best way to use Rydo. By pre-booking it means your job is locked in and your driver will be waiting for you when you are ready to go.
On demand
We need a taxi as soon as possible.
On demand means we will find you the most available taxi based on your trip. If you are in a major city near a cab rank, or a major road, and you are in hurry you might be best flagging a cab and using Hail.
Hail
Waving, whistling or otherwise flagging a taxi at a rank or on the go.
If you flag down a taxi in the street, or hop in a cab at a rank you can use the Hail feature to pay and track your ride if the taxi is Hail enabled. Alternatively, just track the trip and pay using cash or card.
Voucher
Book a cab for someone else.
Rydo vouchers will allow you to create a one time use voucher in the corporate portal and apply it directly to an account.
The end user will have to have installed the Rydo app to use the voucher. They will receive an email notification and the voucher will appear in the app.
Corporate card
If you have any issues using the app (eg. there is a lack of availability of Rydo taxis in the area) and you risk being late for an appointment you should hail any taxi and pay with your corporate card.
Please report this to Rydo as soon as possible to the Rydo support team at support@rydo.com.au or call us on 131 001.
How to get moving with your Westpac Corporate Account
Step 1
You will need to be invited to join the Westpac account through your admin team. Once invited, you will receive an email. Click on the link to register to the corporate account.
Step 2
Enter in your work email address, phone number and set a password.
Step 3
Download the app (if you haven’t already got it) and log in with your user name and password.
If you have not received invite email to join the account, please contact your admin group or the Rydo support team.
How to pay with the Westpac Corporate Account
Step 1
Select the “Payment” tab in the menu options.
Step 2
Ensure that the Westpac Corporate Account is set to the default payment option.
Step 3
When booking make sure the corporate account is selected before starting your trip.
How to book a taxi with Rydo
Step 1
Type in where you would like to go.
Step 2
Check your corporate account is selected.
Step 3
Select “Ride options” if you need to pre-book your trip. Choose pick up time and date.
Step 4
Hit “Book Taxi” and we will find your driver.
Step 5
Once your journey is complete, you will receive a tax invoice and you can also rate your driver.
How to book online or with your Windows phone
Step 1
Type in the web address: corporate.rydo.com.au and enter in your account details to login
Step 2
Select “Book Now’ and choose to book for yourself or for a guest
Step 3
Fill in the form with the booking details
Step 4
Finding your driver
Step 5
Your driver is confirmed
How to book with a voucher
Your admin team must issue you with a voucher for each trip that you are required to take. If you have a return trip, then you must be issued with TWO vouchers.
Step 1
To book using a voucher, on the booking confirmation screen make sure the payment option is Westpac Banking Corporation.
Note
If the payment option is selected to “pay direct to driver” simply select this and change it to the Westpac account.
Step 2
Once you have confirmed the booking details select “book or pre-book now” and you will receive a pop up with the list of vouchers available. Select redeem if you wish to redeem the voucher for this trip and a booking will be created.
Vouchers can only be checked once you select “book now”. You will not create a booking to check this, if you do you can always cancel the booking.
How to review your rides
Click on the menu and go to “My trips”.
Need help?
We are available 24 hours a day,
365 days a year.
Reporting an incident
If you have had an incident that requires investigation, you can report it by filling out the form at the incident report page.
FAQ’s
All your rides are fixed price and we will get you the most convenient taxi. The good news is we do prioritise the London Taxis, so you may well get them first!
We have great coverage in all major centres except Darwin and Cairns. We are not connected to country networks.
Yes you can, but in peak times it may take time to fulfill your request. Pre-booking will always guarantee you a cab.
If you have a booking and you have not received your driver details via text within 15 minutes of the booking, please call us on 131 001.
Yes, we encourage it. If a driver does not perform they will be banned from the network.
Yes you can. You can also ask for them when you pre-book.
If you can’t use the app for some reason, just call 131 001 and they will get you on your way. You will have to pay using your corporate card (or other payment method).
You can call our helpful call centre (based in Australia) 24 hours a day, 365 days a year on 131 001.
We are always looking to improve our service and feedback is welcomed. Please contact us via our email on info@rydo.com.au
The “login page”(when you have signed out of your account) hit the “forgot my password” button this will take you through the steps to re-verify your account and change your password.
At the end of your trip you can favourite, and rate, your driver on the trip completion screen. If you would like to travel with the driver again you can also “add driver as a favourite” so when you are pre – booking > 12 – 24 hours then this booking will only be sent to this driver to accept. Happy days!
If you have a problem with a fare you can contact us immediately at support@rydo.com.au. You also have up until 60 days to challenge a fare with the Rydo-Westpac corporate account.
Got a question we haven’t answered?
Send it over to info@rydo.com.au and we’ll get back to you quick smart.
