Getting on the
road with Rydo

Join the biggest network of app connected drivers in Australia.

Some of the more frequent questions we get asked about driving with us

  • Do I need to be a licensed driver?

    Yes, you need to make sure you have a current driver authorisation from Roads and Maritimes. We also require that all of our driver’s have had completed a criminal background check before being able to drive with Rydo.

  • How does Rydo work?

    Rydo allows passengers to book a Taxi or Hire car. We charge standard taxi metre rates, however passengers can request a discount in off peak periods or alternatively offer drivers a Fixed price for the journey.

  • How do I get paid?

    In contrast to other companies we offer 3 payments options;

    1. Transfer daily to your bank account
    2. Daily payments to a driver’s pre-paid Visa card.
    3. 24/7 cash payments at over 20 cashing facilities across Australia.

  • Can I be paid cash?

    Yes, we have 20 cashing facilities across Australia with some offering 24/7 service.

  • Will I make more money?

    If you are a professional driver, then joining Rydo will add extra fares to your day!

  • Will passengers give me reviews?

    Passengers can submit a rating out of 5 stars and submit feedback. We are also proud of our new feature where a passenger can add you as a favorite and you get priority over other drivers if their booking is in your area!

  • What happens if I get a bad review?

    We will be in contact with you and hear your side of the story. We will offer driver training and suggestions on what you can do to get better reviews.

  • How much does it cost me to use Rydo?

    Rydo doesn’t charge commission like other companies. Instead we charge a small job fee between $2 and $5 depending on how big the fare is.

  • What happens if I can’t find my passenger?

    We give you the capability to contact passengers through pre-selected messages and an option for the passenger to call you. If you can’t find the passenger you can select Passenger No show and we will reimburse you for your trouble.

  • What should I do if a passenger leaves something in the car?

    Contact our hotline 131 001 and we will be able to assist you in returning the lost property. Alternatively you can drop off the item at our head office located near Sydney Airport and we can organise to return the property back to the passenger.

  • How can I contact you?

    We offer a 24/7 customer call centre 131 001 or you can contact us via email support@rydo.com.au

Please complete the form below and one of our team
will get back to you quickly to discuss driving with Rydo.






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