131 001
Rydo, your new taxi partner
Rydo is proud to have been selected as your preferred taxi partner.
Most of the information you will need is on this page. If you would like to know more about us and our company, you can have a look around the website but remember to bookmark this page as it does not appear in the navigation.
Need help?
You can call our Aussie call centre 24/7, 365 days a year on 131 001 or email support@rydo.com.au.
The best way to book with Rydo for every situation.
Pre-booking
You have a meeting later in the day or need to get to the airport next week.
Pre-booking is the best way to use Rydo. Pre-booking means your job is locked in and your driver will be waiting for you when you are ready to go.
On demand
You need a taxi as soon as possible.
On demand means we will find you the most available taxi based on your trip. If you are in a major city near a cab rank, or a major road, and you are in hurry you might be best flagging a cab and using Hail.
Voucher
Book a cab for someone else. Rydo vouchers will allow you to create a one time use voucher in the corporate portal and apply it directly to an account.
The end user must have installed the Rydo app to use the voucher. They will receive an email notification and the voucher will appear in the app.
Corporate card
No taxis available or app not functioning.
If you have any issues using the app (eg. there is a lack of available Rydo taxis in the area) and you risk being late for an appointment you should hail any taxi and pay with your corporate card or other payment method.
Please report this to Rydo as soon as possible. Contact the Rydo support team at support@rydo.com.au or call us on 131 001.
How to get moving with your Corporate Account
Step 1
After receiving your onboard email, click on the link and create a user name (email address) and password.
Step 2
Download the app (if you haven’t already got it).
Step 3
Login with your user name and password.
If you have not received invite email to join the account, please contact your admin group or the Rydo support team.
How to pay with your Corporate Account
Step 1
Select the “Payment” tab in the menu options.
Step 2
Ensure that your Corporate Account is set to the default payment option.
Step 3
When booking make sure the corporate account is selected before starting your trip.
How to book a taxi with Rydo
Step 1
Type in where you would like to go.
Step 2
Select your taxi type.
Step 3
Check your corporate account is selected.
Step 4
Select “Ride options” if you need to pre-book your trip. Choose pick up time and date.
Step 5
Hit “Book Taxi” and we will find your driver.
Step 6
Once your journey is complete, you will receive a tax invoice and you can also rate your driver.
How to book online with your Windows phone
Step 1
Type in the web address: corporate.rydo.com.au and enter in your account details to login
Step 2
Select “Book Now’ and choose to book for yourself or for a guest
Step 3
Fill in the form with the booking details
Step 4
Finding your driver
Step 5
Your driver is confirmed
Vouchers
Staff must download the Rydo app to use a voucher. This feature would be ideal for employees working across many cost centres who do not use taxis on a regular basis. It’s best to pre-book for employees when using vouchers to ensure a taxi is available.
Select ‘Vouchers’ in the menu option. Tap ‘Add new’ to create a new voucher. Enter in the email address, cost centre, amount and voucher expiry date. This will be then added as a voucher in the Rydo app. To cancel a voucher simply select ‘X’ in the vouchers list.
The employee will receive a voucher via email. The employee will open the Rydo mobile app and the voucher will be listed.
The employee will then need to select the voucher when they book a Rydo taxi. At the end of the trip, the fare is deducted from the voucher. The trip will be automatically allocated to the correct cost centre.
